I’m sitting on my United Airlines flight while I type this, to be uploaded to my blog if I ever reach my destination. It’s become evident to me that United has bumped Delta out of its first place standing as the worst airline I’ve ever flown on. Congrats United!
My flight plan for today:
San Francisco (12:50pm departure) to Chicago (6:59pm arrival; 9:06pm departure) to Springfield, IL (10:23pm arrival)
Unfortunately, none of that is happening. On my way to SFO, I received an automated phone call that my flight had been delayed. New departure time: 1:12pm. No biggie. By the time I got to the airport, new departure time: 1:30pm. A little annoying, but still ok. My biggest concern was that I’d miss my connecting flight and at this point, I’d still make everything ok. I grabbed some food that looked great but tasted awful and waited at the gate. I sat across from a TV monitor that did a horrible job of keeping me updated on my fought status. Heck, it still said the flight was still on time…after our original departure time.
At some point, the morons working the counter updated us that it was a delayed aircraft that was holding us up. By 1:30pm, they were announcing that the airplane was in the hanger waiting to come to our empty gate. Slowly we watched the departure time change…1:45pm…1:50pm…2:10pm. Our excitement rose as we finally saw our plane come in to the gate (before 2:10pm), at which time we were told that maintenance had to do some work. We waited. We waited. Finally they began boarding, as passengers frantically tried to reschedule missed connecting flights. I spoke with the moron at the front who assured me we would be arriving in Chicago at 8:49pm, which would cut it really close, but still doable. I was one if the last 10 people on the plane and as I handed the moron my boarding pass, I checked with him again. “You’ll definitely be landing by 8:49pm!”
Finally, I was cozy in my seat at 2:30pm, ready to go!! In my head, I was already preparing for the mad dash I would need to make for my next gate. Within minutes after I boarded, the cabin doors were shut. Flight attendants were prepping Emergency Exit folks on their duties, and the video was playing explaining belt fastening and whatnot. Everything looked promising for the last updates 2:55pm departure we were told as we boarded.
And then we sat. And sat. Without air conditioning or updates – I’m not sure which was worse. Finally at 3:15pm, the captain comes on to explain that he’s waiting for approval from the airport gods to move the plane. At 3:20pm the plane finally moves….after I’ve sat there for 50 minutes and the rest of the passengers had sat there longer. But we still didn’t take off. Instead we moved into a position on the runway that made it seem like we would take off, but nope. That would be too easy. I don’t know exactly when we took off, but my guess would have been it was another 10-15 minutes later. I was too upset to keep looking at my watch.
When the pilot finally came on to announce another update, he indicated that we should be arriving by 9:15pm…11 minutes after my flight is scheduled to take off. I’m starving right now, but I refuse to purchase any inflight food because I would rather gouge my eyes out than give another dollar to United. My only hope is that my next flight is also delayed so I can at least get to my final destination tonight. And from my googling “United sucks” before I got on the plane, I think it’s probably a safe bet that my next flight will be delayed, since they’re apparently known for being one of the shittiest airlines. Wish I had looked into that before booking this stupid flight.
What a total waste of space you are, United Airlines. This is why, when it’s within my power, I only fly SOUTHWEST.
It’s now day 2 of my travels. I got to Chicago and my connecting flight to Springfield was still on the ground waiting to depart. I had 20 minutes before it was going to take off. As we exited the plane we were greeted by two United employees. One who was completely rude. And the other completely clueless. The rude one let me know that I could not get onto my flight because the doors were already closed even though it wasn’t scheduled to take off for another 20 minutes. The clueless one was passing out new boarding passes and hotel vouchers to the rest of us. So there it was. I was off to a hotel for the night with two meal vouchers totaling $14.
They got me onto a flight this morning at 11:15am. I was expecting the flight to run really late and surprisingly it was only five minutes late. Still late, but just not that late. It seemed like things were actually going my way. Until I got to Springfield, when lo and behold my luggage didn’t arrive with me. My luggage is currently in Chicago. And I’m currently in Springfield. I was able to shower this morning. But I’m still wearing the clothes that I put on yesterday morning. It’s pretty gross and not the way that I’d like to go to a work-related conference right now. I was told by the solo United agent here (who was also the baggage handler) that they might be able to get me my bag tonight if it makes it onto one of the two flights leaving Chicago for Springfield.
I am livid. I hate that I have to use United to fly back on Thursday, but I know that after that I will never ever use this airline again. WORST. AIRLINE. EVER.